Returns & Exchanges Policy

 

Effective Date: July 14, 2026

At Consolidated Trading Partners Inc., we are committed to providing quality wholesale products and excellent customer service. Please read our Returns & Exchanges Policy carefully before placing an order.

Wholesale Orders

All products sold by Consolidated Trading Partners Inc. are intended for wholesale customers. Due to the nature of wholesale transactions, all sales are considered final unless otherwise stated in this policy.

Damaged, Defective, or Incorrect Items

If you receive products that are damaged during shipping, defective, or different from what you ordered, please notify us within 5 business days of receiving your shipment.

To process your request, please provide:

  • Your order number
  • Photos of the damaged, defective, or incorrect products
  • Photos of the shipping box and packaging (if applicable)
  • A brief description of the issue

Once your claim has been reviewed and approved, we will determine the most appropriate solution, which may include:

  • Replacement of the affected products
  • Store credit
  • Refund for the approved items

Returns

Returns are accepted only with prior authorization from Consolidated Trading Partners Inc.

Approved returns must:

  • Be requested within 7 business days of delivery.
  • Be in their original, unopened, and resalable condition.
  • Include all original packaging, labels, and accessories.
  • Be shipped back using an approved shipping method.

Unauthorized returns may be refused and returned to the sender.

Non-Returnable Items

The following items cannot be returned:

  • Clearance or final sale items
  • Seasonal merchandise
  • Opened or used products
  • Products with damaged or missing original packaging
  • Custom or special-order products
  • Gift cards (if applicable)

Exchanges

Exchanges are available only for products that arrive damaged, defective, or incorrectly shipped.

We do not offer exchanges due to:

  • Customer ordering errors
  • Change of mind
  • Overstock situations
  • Product preference

Return Shipping

If the return is due to our error or a verified defective product, Consolidated Trading Partners Inc. will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping expenses.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has entered processing or has been dispatched, it cannot be cancelled.

Refund Processing

Approved refunds will be issued to the original payment method or as store credit, depending on the circumstances.

Please allow 5–10 business days after approval for the refund to be processed.

Shipping charges are non-refundable unless the return is the result of our error.

Shipping Claims

Please inspect your shipment immediately upon delivery.

If the shipment arrives with visible damage:

  • Note the damage with the delivery carrier before signing, if possible.
  • Take photographs of the packaging and products.
  • Contact us as soon as possible so we can assist with the claim.

Contact Us

If you have any questions regarding returns, exchanges, or shipping claims, please contact our customer service team.

Consolidated Trading Partners Inc.

Email: chrisconsolidated@hotmail.com

Phone: +1 (416) 876-7139

Business Hours:
Monday – Friday
9:30 AM – 4:30 PM (EST)