Shipping Policy

 

Effective Date: July 14, 2026

At Consolidated Trading Partners Inc., we are committed to delivering your wholesale orders quickly, securely, and efficiently. Please review our shipping policy before placing your order.

Order Processing

  • Orders are processed Monday through Friday, excluding weekends and statutory holidays.
  • Most in-stock orders are processed within 1–3 business days after payment has been received and verified.
  • During peak seasons or promotional periods, processing times may be slightly longer.
  • Orders are not processed or shipped on weekends or public holidays.

Shipping Methods

We partner with trusted shipping carriers to ensure your order arrives safely and on time. Shipping methods may include standard ground, expedited, or freight services depending on the size and destination of your order.

The carrier is selected based on the shipment's weight, dimensions, destination, and service availability.

Shipping Rates

Shipping charges are calculated at checkout based on:

  • Order weight
  • Package dimensions
  • Shipping destination
  • Selected shipping method

Additional freight charges may apply to oversized, palletized, or bulk wholesale orders.

Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • Ontario: 1–3 business days
  • Canada: 2–7 business days
  • United States: 4–10 business days (where available)
  • International: Delivery times vary by destination.

Please note that delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs clearance, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your shipment's progress.

Freight Shipments

Large wholesale orders may be shipped by freight carrier.

For freight deliveries:

  • Someone must be available to receive and inspect the shipment.
  • Please inspect all packages before signing the delivery receipt.
  • Any visible shipping damage should be noted on the carrier's delivery receipt before accepting the shipment.

Shipping Damage

If your order arrives damaged:

  • Take photographs of the damaged products and packaging.
  • Keep all original packaging materials.
  • Notify us within 5 business days of delivery.
  • Include your order number and photos when contacting our customer support team.

We will work with you to resolve the issue as quickly as possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Additional shipping or rerouting fees may apply.
  • Delays may occur.
  • Consolidated Trading Partners Inc. is not responsible for shipments delivered to an incorrect address provided by the customer.

Lost or Delayed Shipments

If your shipment is delayed or appears to be lost, please contact us. We will work directly with the shipping carrier to investigate and assist in resolving the issue.

Please note that carrier delays caused by weather, customs, labor disruptions, or other unforeseen events are outside our control.

International Orders

Customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Other government-imposed charges

These fees are not included in the purchase price or shipping charges unless otherwise stated.

Contact Us

If you have any questions about shipping, delivery, or freight services, please contact us.

Consolidated Trading Partners Inc.

Email: chrisconsolidated@hotmail.com

Phone: +1 (416) 876-7139

Business Hours:
Monday – Friday
9:30 AM – 4:30 PM (EST)